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FAQ
COMPABILITY
What software are these effects compatible with?
Our Overlay and Texture packs are compatible with all software capable of multiple video layers and the ability to change Blending Modes. This includes Adobe Premiere Pro, After Effects, Final Cut Pro X, Davinci Resolve, Vegas, AVID, LumaFusion, CapCut, Filmora etc.
A few of our pre-built timeline transitions currently only work in Adobe Premiere Pro, DaVinci Resolve and Final Cut Pro X. This is indicated in the product description.
What mobile apps are these effects compatible with?
We tested the following apps and can confirm our packs work.
iOS: CapCut, DaVinci Resolve, Final Cut Pro, InShot, Kinemaster, LumaFusion, PowerDirector, Splice, VN Video Editor
Note for iOS: You may need to share the assets from your Files app to the Photos app to be able to use them.
Android: CapCut, Filmora, InShot, Kinemaster, LumaFusion, PowerDirector, VN Video Editor
POST-PURCHASE
How will I receive my products?
You will receive an email immediately after your purchase giving you access to our download center and your purchases. You will be able to download each pack three times/on three devices.
Please make sure that you do not make any typos in your email address. If you do, please contact us.
I didn’t receive my download links or login code!
Our emails will be sent automatically after your purchase or in the moment you click the login button to access the download center. If you didn't receive yours, it probably got stuck in your SPAM filter, your mailbox is full or you made a typo. Recently, some Yahoo, AOL and Hotmail users have reported problems receiving some or all of our emails. Please get in touch with a different email address!
My old links are no longer working!
We will occasionally update the download links to prevent piracy (Arrr!). As a result, the links in your order confirmation mail will no longer work. Please log in to our Download Center with your purchase email address. The links there will always work.
LICENSE AND UPDATES
How do I install the packs?
Most of our packs aren’t plug-ins you have to install but video files you import just like regular footage and work from there. We do this to make sure that they are compatible with as many video editing softwares as possible.
So, simply drag and drop the asset folder into your project and follow the tutorial we provide with the pack.
I only see offline files when I open your projects/xmls!
You’ll need to show your editing software where to find the files used for the transitions. We created them on a different computer with a different file structure. Simply relink the clips to the files you downloaded to your hard drive.
The project files or xmls don’t work with my editing software!
Please keep your software more or less up to date. We can't always support older versions
PRODUCT USE
Can I use this on any kind of project?
Literally every project you can imagine. Your newest feature film about superheroes with problems. Commercials. Or the creepy music video you made for your gran’s birthday. We just don't want you to sell the raw files.
More details in our Content License Agreement. Click here for details
Will I get future releases when I purchased the complete collection?
With our Complete Collection you only have access to all products released up to the date of purchase. You'll receive an exclusive discount code to "update" your Complete Collection later.
PAYMENT & RETURNS
Why can’t I place an order?
This can have several reasons and solutions!
Some international credit card providers block payments to foreign countries. We’re located in Germany. Please check your card’s security settings or consider another payment method.If it is a cookie problem, delete your cache and cookies or use a different web browser/ incognito mode and try placing the order again.
If you're a friend of additional security measures (such as Verified by Visa or MasterCard's SecureCode), please turn off your web browser's popup blocker as the mentioned security is executed via a popup window.
The pack you want may still be in exclusive early access and only available to All Access members. In this case, you will have to wait or become a member.
Which payment methods do you support?
All orders placed in our online store are processed by Stripe and Paypal.
They (and therefore, we) currently support the following of their payment methods: Credit Card and Paypal. Unsurprisingly.
How will I receive my invoice?
You will receive a digital invoice with your Order Confirmation Mail. You can also find your invoice in the Download Center.
I have purchased the same product twice by accident.
Hmmm, “by accident”. No problem! Please contact our Customer Support: contact@acidbite.com
Why is my promo not code accepted?
We’re constantly warning our customers of buying gritty promo codes from suspicious looking dudes. Wait, you didn’t? Then your promo code has either expired (which is likely), has already been used up (which is a shame) or is no longer available (which is a rare technicality, sorry).
What’s your return policy?
Since digital downloads are pretty irrevocable, all sales are final!
OTHER ISSUES
Help! I have a technical problem!
Let’s solve this as quickly as possible. Please contact us directly: contact@acidbite.com
Speaking of contacting us..
We are always interested in everything you produce with our assets. Means if you’ve published a project, you have two options: Letting us know about it so we can feature you on our channels. Or not letting us know. In this case, we still might stumble across your project online, liking it so much that we’ll constantly keep asking if we can feature it.
